Takealot.com Reviews

Takealot.com has an overall rating of 3.1 based on 436 reviews. Customer feedback on Takealot.com is mixed: Takealot.com reviewers highlight positive aspects like wide product selection, competitive pricing, reliable delivery, user-friendly website, which strongly appeal to tech-savvy shoppers, bargain hunters, busy professionals, online shopping enthusiasts. However, Takealot.com is often criticized for its customer service issues, delivery delays, product quality inconsistencies, website glitches.

3.1/5.0

436 reviews

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All Takealot.com Reviews (436)
leon-Peterson
May 23, 2026
"Refund took way too long"
I had to wait much longer than expected for my refund and it got frustrating. I reached out to support a few times but the replies were really vague and didn’t give me a clear answer on when I’d actually get my money back.
Amber-hinzman
May 23, 2026
"Refund took way too long"
I ordered something from takealot and ended up returning it because it wasn’t really what I expected. The pickup part was actually fine, no issues there. But the refund took much longer than I thought it would, and I kept having to check my account without getting any clear updates. It kind of felt like once they had the item back, the whole refund delay became my problem to follow up on. I did eventually get the money back, but the wait was frustrating. For such a big site, I really think refunds should be handled a lot faster...
william1981
May 17, 2026
"Hit or Miss Timing"
My experience has been mixed. Sometimes it shows up on time, but other times it’s late, so I’m not always sure what to expect. It makes me question how reliable the overall service really is.
Marshall_empie99
May 17, 2026
"Pretty easy to use overall"
I usually manage to find what I’m looking for on takealot, and the stock updates are generally quite accurate. Every now and then something shows as available and then sells out quickly, which can be a bit annoying, but it doesn’t happen all the time. Overall, it’s a good experience and easy to check what’s in stock.
hello_john948
May 10, 2026
"Ordered a few things from takealot…"
Ordered a few things from takealot the packaging was great. The box arrived in good shape, nothing was damaged, and everything inside was wrapped properly. Even the smaller items were packed neatly, so nothing got scratched or broken. There was just something about it that made it feel like everything was handled with care. No complaints from my side, I’m happy with it
Francine.hinger
April 28, 2026
"Warranty issue still not sorted"
I logged a warranty issue i’ve just been bounced around for weeks and weeks. I keep getting the same copy-paste replies, no proper answer, no clear update, and I’m still stuck with the faulty item. Really, really not okay for something I bought on takealot.
Hiram_smith87
April 16, 2026
"Arrived right on time"
Ordered this from a marketplace seller and it showed up when they said it would . No problems at all , and the tracking was fine too .
lawrence-Salsbury
April 12, 2026
"Long Wait and Unclear Direction"
I ended up waiting a lot longer than I expected, and the staff seemed a bit confused about what was going on. I would’ve appreciated clearer instructions or at least someone explaining the process better, because I wasn’t really sure what I was supposed to do next.
gladys-Naugle
April 10, 2026
"Delivery Took Forever Again"
My order showed up late again, it’s getting really frustrating. It feels like deliveries are always slow lately, no matter what you order. Not happy with the wait at all.
Evelyn.rowe
March 15, 2026
"I had an issue with my order and…"
I had an issue with my order and reached out to Takealot.com support, but it felt like I was just getting the same copy-paste replies over and over. They never really answered my actual question, and it didn’t seem like anyone was properly trying to help. Not saying it’s a scam, but when something takes this long and still isn’t sorted, it really makes you lose trust. Super frustrating experience
MichaelSalvador_48
February 25, 2026
"Tracking info was completely off"
The tracking was totally wrong the whole time, and when I reached out about it, it felt like nobody even read my message. I just wanted a clear update, but the response didn’t really address what I asked
robbiemuffley0732
February 22, 2026
"Decent deals sometimes, but not always as great as they look"
I mostly use Takealot when there’s a promo or discount code floating around. To be fair, I have found some really good bargains, especially on smaller items and the daily deals. But there are also times where the “sale” price doesn’t feel much different from the normal price, which is a bit disappointing. Some discounts only appear at checkout or come with odd conditions too, so that can be annoying. Still, the delivery has usually been fine for me, and I do manage to save a bit here and there. It’s not bad overall, I just wish the pricing was a little more upfront
hello_jesse686
February 15, 2026
"Had a really smooth order with takealot this…"
Had a really smooth order with takealot this week. The courier messaged me early and then called again when he was nearby, so I wasn’t sitting around wondering all day. He was friendly and quick at the gate, which I appreciated. It just makes a big difference when it goes like that. Easy delivery, no stress at all. 5 stars from me.
TommieShults_49
February 11, 2026
"Checkout felt slower than it should’ve"
The overall experience was fine, but the payment step took longer than I expected. I remember sitting there watching the little loading circle spin for what felt like ages, and I kept checking if I’d missed a button or if the page had frozen. It did eventually go through, but that pause at the end made the whole process feel a bit clunky.
hello_john155
February 10, 2026
"Works okay, but not as smooth as they make it sound"
Most of my payments have gone through without any issues, but one got stuck for hours, which was really frustrating. They make it seem like everything is quick and seamless, but that wasn’t my experience. Support did eventually help, so I’ll give them that, but it was still more annoying than it should’ve been
steve2004
February 07, 2026
"Wish I’d Checked Here Sooner"
I found cheaper deals here than I did at most other places, which is great... but i kind of regret not looking here first. I probably could’ve saved some money earlier.
johnharris8439
January 31, 2026
"Wrong item, slow fix"
I got the wrong item delivered and put in a complaint the same day. The replies took a while, and I had to explain what happened more than once, which got annoying. They did eventually collect it and refund me, so it worked out in the end, but it felt like I had to do way too much chasing to get it sorted.
LaurenHarlin
January 24, 2026
"I was disappointed when this showed up…"
I was disappointed when this showed up. It arrived scratched and dirty, and I really regret placing the order because I was expecting it to be in much better condition. Not happy with it at all.
lori_Gaines86
January 22, 2026
"Didn’t match the listing"
I ordered this because the description made it seem like exactly what I needed, but when it arrived, it was different from what was shown. The specs and pictures didn’t really line up with the actual item, which was frustrating. Support took a while to respond, and I ended up spending extra time dealing with the return. it reminded me how much accurate listings matter when you’re trusting a product online. Not a great experience
John_lacour99
January 21, 2026
"Good delivery experience, just sharing so others know"
Just wanted to say the driver was polite, showed up on time, and handled my parcel carefully. I know deliveries can be hit or miss, so if anyone’s worried about their package being rushed or thrown around, that definitely wasn’t my experience here

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Takealot.com Q&A

Are you trustworthy

How easy is it to get a hold of customer service at takealot.com?

beautifulfish299
July 01, 2020

“They do not answer their phones and when you send an email to their customer service it usually takes about one day to get a vague answer our of them.”

Can you share a success story using takealot.com?

beautifulfish729
July 01, 2020

“I have not had any success with Takealot. I am waiting for an order I placed and paid for a month ago and they keep changing the delivery dates. It's a mess. I am now going to the Ombudsman.”

What made you choose takealot.com over similar businesses?

heavyladybug571
July 01, 2020

“I liked the fact that it is a South African company, but I will rather die then ever buy anything from them again.”

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